Bridgend County Borough Council
We believe all our customers should receive the best possible standards of customer service. To make sure you receive a high quality service, we have made these commitments to you. We will:
- put the customer, at the heart of everything we do;
- promote equality and treat you fairly and with respect;give you choices about how and when to contact us;
- be friendly, approachable and professional;
- create a welcoming atmosphere in our public buildings;
- answer your enquiry at the first point of contact whenever possible;
- provide straightforward information about our services;
- deal with enquiries and complaints carefully, quickly and openly;
- take care to preserve your privacy and security;
- make sure that services meet your needs by listening to what you say;
- correct things promptly if they go wrong, and learn from complaints; and
- develop and support our staff to deliver these commitments.
If you contact the business please mention The Bridge Pages.